Return Policy
Class Rules & Policies
- We assure that our classes will have only 1-2 students per pole.
- Group classes are for women only.
- Wear comfortable clothing (t-shirts, shorts, yoga pants)
- You may wear sneakers or go barefoot.
- High heeled shoes or stilettos may be required for advanced classes.
- Remove all jewelry.
- Do not apply oils or lotions before class.
- You must be 18 years or older to enroll.
We strive to offer you an absolutely enjoyable experience. Our rules and policies are for your benefit and to ensure our program meets your complete satisfaction.
We foster a fun environment by asking you to please be considerate to other students. Have fun, encourage each other and have the utmost regard and respect for others!
Please note: Students deemed under the influence in any way cannot participate in class. They may stay to observe the class, however, will not receive a refund.
Class Payments, Cancellation & Rescheduling Policies:
- Reservation is required for all classes due to limited space.
- We do not accept reservation forms without payment or reservation fee.
- Reservation fee of 39.99 is applied towards your class of choice.
- Remaining balance is due no later than first day of class.
- Payment in full is due at the time of booking private lessons.
- Payment in full is due for parties at least 7 business days prior to the party date.
- A $35 fee will be charged for checks returned for insufficient funds.
- 24 hours notice must be given to reschedule private lessons and parties.
- If you are unable to attend your scheduled class, please notify us.
- If you miss a scheduled class, we will try out best to offer an alternative. Make up sessions are $30 per half hour.
- If student does not show for the first class, student must schedule a make up session 1-3 days after first scheduled class. Otherwise, STUDENT WILL BE DROPPED.
- If you miss 2 classes and do not attend make up session, you cannot return to your current Stage level. No refunds or credits will be issued.
- Registration fee & Payments will not be refunded.
- Classes begin 5 minutes after scheduled time.
- DO NOT BE LATE TO CLASS. ONCE THE WARM-UP IS COMPLETED YOU WILL NOT BE ALLOWED TO JOIN!!! If you are late you will be turned away and your class payment will not be refunded. Not only is tardiness disruptive, but this is also a safety issue.
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Class payments and reservation fees are non-refundable and cannot be transferred.
Schedule Changes and Modifications:
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Xotic Pole Fitness schedule's are subject to change without notice. Although typically this would only happen in the event of an emergency. Schedule changes or modifications for the week are posted at our studio location & on our Home Page www.xoticpolefitness.com
Holidays:
Guests and Class Observation:
- We do not allow guests or observers at our studio. We uphold the privacy of all of our clients.
Pole Party Cancellation Policy:
To confirm your booking we required the party paid in full 7 days prior to party date. If you need to reschedule your party or cancel for any reason we require a written notice no later than 3 days prior to the event. Refunds will not be issued thereafter.
**Book your party on a Monday, Tuesday or Wednesday night and get a 10% discount**
Boutique Return Polices
Waiver of Liability:
By purchasing and registering for any of our classes you agree to the following Liability Waiver: You, the participant, accept responsibility for your own use of any and all apparatus, appliances, facility, privilege and service whatsoever, owned and operated by Xotic Pole Fitness at your own risk, and shall hold this club, owners, employees, directors, officers, and agents harmless from any and all loss, claim, injury, damage, or liability sustained or incurred by you resulting there from.
***Policies & Procedures Subject to Change at Owners Discretion...